Solving Problems

If you're having trouble using SiteSucker, look below for a solution.

Why does the page that I downloaded look like code when I open it in Safari?

Safari displays files with certain extensions (such as, php) as text files even though these files are valid HTML. Other browsers, such as Camino and Firefox, will display these files correctly.

Why doesn't anything happen when I try to download a site?

There could be a number of reasons why SiteSucker fails to download a site. First, check the log file for any errors. If there are no errors, turn on the Log Warnings option under the Logs tab in the Download Settings dialog and try to download the site again. The errors or warnings will probably explain why the download failed.

If the errors or warnings don't reveal the problem, you might want to try changing the Identity setting. Some sites are particular about which browsers they will allow. SiteSucker has an Identity setting that allows you to "fool" the site into thinking that you're using an approved browser. To change SiteSucker's identity, click on the Settings button in the Toolbar, click on the Advanced tab, click on the Identity control, and select one of the web browsers listed.

Why doesn't SiteSucker remember my changes to the Settings?

After making a change to the Settings (such as changing the Download Folder), you need to choose Save As User Defaults under the Settings menu to save those settings as the new user defaults. The user default settings are assigned to any new SiteSucker documents.

Can I change the number of simultaneous connections?

The Preferences window lets you set the number of simultaneous Internet connections for new SiteSucker windows.

How do I browse a site offline?

Here is the preferred way to download a site so that you can view it locally.

Under the General tab in the Download Settings dialog, set the "File Modification" option to Localize. With this setting, SiteSucker modifies the downloaded HTML documents by replacing every link to a file on a web server with the corresponding link to the local file. This provides the best results when browsing files offline.

After SiteSucker has downloaded your site, click the "File" button in the SiteSucker toolbar to display the downloaded site in your default web browser (Safari, for example).

Why won't SiteSucker download rollover images?

Rollover images are images that appear when your mouse moves over a link on a webpage. SiteSucker doesn't download rollover images because they are displayed using JavaScript. SiteSucker is a relatively simple program and it totally ignores JavaScript.

Can I download JPEG files without downloading HTML files?

Even though you may only want to download JPEG files, SiteSucker still needs to download HTML files since it needs the hypertext links in order to find all the JPEGs.

However, you can have SiteSucker delete HTML files after they are downloaded and analyzed by selecting the Delete After Analysis setting in the File Modification pop-up under the General tab in the Download Settings dialog.

Can I use SiteSucker with a web proxy?

If your computer is protected from the Internet by a firewall, you may need to use a web proxy to access websites. The web proxy is set up in the Network preferences. (See Mac Help for more information.) If a web proxy has been configured, SiteSucker will automatically direct your requests to the specified proxy server.