Solving Problems

If you're having trouble using SiteSucker, look below for a solution.

Why doesn't anything happen when I try to download a site?

There could be a number of reasons why SiteSucker fails to download a site.

1. Check the log file for any errors.
2. If there are no errors, turn on the Log Warnings option in the Logs settings and try to download the site again. The warnings will probably explain why the download failed.
3. If there are no warnings, change the identity setting in the Advanced settings and try to download the site again. Some sites are very particular about which browsers they will allow.

Can I change the number of simultaneous connections?

No. The number of simultaneous connections is always set to a fixed number for the device type.

I've updated my site but when I download it using SiteSucker it still shows the old content. How do I get SiteSucker to refresh my downloaded site?

This problem is due to a limitation of Apple's web view that SiteSucker uses to display the downloaded files. Consequently, even when SiteSucker has updated the downloaded files, the web view continues to display the old content.

To force SiteSucker to re-display the downloaded files, follow these steps:

1. View the running apps by double-clicking the Home button.
2. Scroll to the SiteSucker app and flick up on the app's window so that it diappears.
3. Hide the running apps by double-clicking the Home button.

The next time you open SiteSucker, it will display the most recently downloaded files.