Frequently Asked Questions

If you're having trouble using SiteSucker, look below for a solution.

Can I change the number of simultaneous connections?

The Preferences window lets you set the number of simultaneous Internet connections for new SiteSucker documents.

Can I download images without downloading HTML files?

So that SiteSucker only downloads images, set the Filter setting under the File Type settings to Allow Specified File Types and then check the Images button. Even with this setting, SiteSucker still needs to download HTML files since it needs the hypertext links in order to find all the images. However, you can have SiteSucker delete HTML files after they are downloaded and analyzed by selecting the Delete After Analysis setting in the File Modification pop-up under the General settings.

Can I have SiteSucker download a site periodically?

The best way to schedule site downloads is by using the Calendar app. You create a Calendar Alarm as follows:

  1. In SiteSucker, save a document with the desired URL and settings.
  2. In Automator, create a Calendar Alarm.
  3. Select Internet from the library pane.
  4. Select and drag the Download Sites action into the workflow area.
  5. Select Other in the SiteSucker Document pop up and then choose the document from step 1.
  6. Save the newly created Calendar Alarm.

As soon as the workflow is saved, Calendar is opened and the new event is automatically created. Just adjust the date and time and set the repeat interval for the event. You can set up a SiteSucker document and Calendar Alarm for each site that you want to download periodically.

Can I use SiteSucker with a web proxy?

If your computer is protected from the Internet by a firewall, you may need to use a web proxy to access websites. The web proxy is set up in the Network preferences. (See Mac Help for more information.) If a web proxy has been configured, SiteSucker will automatically direct your requests to the specified proxy server.

How can I browse a site offline?

Here is the preferred way to download a site so that you can view it offline.

Under the General settings, make sure that the File Modification option is set to Localize. (This is the default setting.) With this setting, SiteSucker modifies the downloaded HTML documents by replacing every link to a file on a web server with the corresponding link to the local file. This provides the best results when browsing files offline.

After SiteSucker has downloaded your site, click the File button in the SiteSucker toolbar to display the downloaded site in your default web browser (Safari, for example).

How can I download a site that has a login page?

See the Password-protected Sites page for instructions on how to download a site that has a login page.

How do I download a site created with Squarespace?

In general, to download Squarespace sites, choose Factory Defaults in the Settings menu, then turn on the Include Supporting Files and Download Using Web Views options in the Webpage settings. Enabling the Ignore Robot Exclusions option in the General settings may be required to download all content from some sites. To reduce clutter in the destination folder, I recommend turning on Delete robots.txt in the SiteSucker preferences.

I have run out of disk space while downloading a large site. What can I do?

While the download is paused, you can change the destination folder as follows:

  1. Pause the download if it is not already paused.
  2. Move or copy all the items you have already downloaded to another folder on a larger hard drive.
  3. In the document that you are using, change the Destination Folder in the General settings to the new folder on the larger hard drive.
  4. Resume downloading.

Why doesn't anything happen when I try to download a site?

There could be a number of reasons why SiteSucker fails to download a site. First, check the log file for any errors. If there are no errors or the errors don't account for the problem, turn on the Log Warnings option under the Log settings and try to download the site again. The warnings will probably explain why the download failed.

If the errors or warnings don't reveal the problem, you might want to try changing the Identity option in the Request settings. Some sites are particular about which browsers they will allow. The Identity setting allows you to “fool” the site into thinking that you're using an approved browser.

If none of that works, try turning on the Download Using Web Views option under the Webpage settings. Some webpages are built using JavaScript, and without this option being on, SiteSucker may download a page that is mostly blank.

Why doesn't SiteSucker remember my changes to the settings?

The settings in SiteSucker only apply to the document containing the settings. So, if you create a new document, adjust the settings, download a site using the document, and then close the document without saving it, the settings for that document will not be "remembered" by SiteSucker. If you save the document after adjusting the settings, then that document will have the same settings whenever you open it.

New documents are assigned the user default settings. To set the user default settings, create a new document or open an existing document, change the document's settings, and then choose Save As User Defaults under the Settings menu or click the Save As User Defaults button in the Settings dialog to save those settings as the new user defaults.

Why won't SiteSucker download rollover images?

Rollover images are images that appear when your mouse moves over a link on a webpage. SiteSucker doesn't download rollover images because they are displayed using JavaScript. If the JavaScript is embedded in the HTML text and is fairly simple, you might be able to extract the rollover image URL from the JavaScript by using the Patterns setting in the Webpage settings or by using a script.

Why won't SiteSucker download videos?

Unfortunately, SiteSucker can no longer download videos. This restriction applies to all videos from any site, no matter what. This change was required in order to comply with the App Store Guidelines and to get approval from Apple to have SiteSucker included in the Mac App Store.